Frequently Asked Questions
DO YOU OFFER WHOLESALE PRICING?
All of our prices are wholesale. We use our deep sourcing abilities to offer you excellent wholesale pricing. All day, every day. Each item's per pound price is structured based on its pack size/net weight - the larger the pack size/net weight, the lower the price per pound.
DO YOU HAVE A PHYSICAL STORE WHERE I CAN VIEW THE PRODUCTS?
No, we do not have a physical location where you can view our products, which are only sold via our web shop, phone, and email. Our warehouse is only open for deliveries and processing orders. The best resource for product information is our website.
HOW ARE SHIPPING AND PROCESSING COSTS CALCULATED?
Shipping and processing costs are calculated from the most current UPS Ground rates based on the order's weight, number of packages, and destination. To offer the lowest shipping costs possible, we have negotiated shipping rates with UPS due to the volume of packages we ship with them. The cost also includes a small processing charge to cover overhead including lab testing, handling, shipping supplies/equipment, etc.
DO YOU OFFER FREE SHIPPING AND PROCESSING?
No, we do not offer free shipping and processing due to the dense/heavy nature of our products and our wholesale pricing strategy. Most "free shipping" costs are built into the sales price of the item. Since we offer wholesale pricing, and in the spirit of transparency, we choose to quote the item and shipping/processing costs separately. We don't want to quote an artificially high item price while claiming "free shipping."
HOW LONG WILL IT TAKE TO FULFILL MY ORDER?
We pride ourselves on our quick turnaround! Orders placed by 12:00 PM Central Time Monday through Friday generally ship the same day or next day. Orders placed after hours, on a weekend, or on a holiday will generally ship the next business day. Once your order ships, tracking information will be emailed or can be found in the “My Shipments” section of your account dashboard.
DO YOU ACCEPT RETURNS?
All our products cannot be returned for Health Reasons. We are unable to resell those products once they leave our warehouse.
DO YOU SHIP OUTSIDE USA?
We deliver to all of the US, including PO via USPS, UPS. Orders are processed in 1-2 business days and arrives within 2-5 business days. Business days are Monday through Friday, excluding weekends and Federal and State holidays.
We also ship internationally via UPS and DHL
